How does In-Store Pickup work?
After entering your shipping address in the check-out process, you will be presented with  “Ship to Home”and “In-Store Pickup“.

If you select “In-Store Pickup”, you will be presented with nearby participating Hollywood Racks dealers locations. They will be broken out into two sections:

  • “Inventory Available”
  • “Ship to Store” 

Dealers listed in the “Inventory Available” section currently have your selected item in-stock, and it can be reserved for in-store pickup. One of these dealers may be your optimal choice for “In-Store Pickup” because the item can be picked up that day or within a few days. 

How does Ship-To-Store work?

Dealers listed in the “Ship to Store” section do not currently have your selected item in-stock, but they can restock that item within 7 business days, and have it ready for pickup. One of these dealers may be your optimal choice for “In-Store Pickup” because they are a short distance from your location.


When can I pick up my order at my local participating Hollywood Racks dealer? How will I know it's ready?
For “In-Store Pickup” orders with inventory currently available, you should be able to pick up your item(s) within 24 hours, during store hours. Be sure to call the local participating Hollywood Racks dealer in advance. If the items are not currently available in-store, they will be shipped to the local participating Hollywood Racks dealer within 5-7 business days. Be sure to call the local participating Hollywood Racks dealer to confirm when your rack will be ready for pick-up. 

Is my order confirmation email considered an official receipt?
No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. 

What do I need to bring to pick up my items from my local participating Hollywood Racks dealer? 
Bring the “Ready for Pick Up” email, which includes the in-store pick-up verification code, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase. 

 

SHIP TO DOOR

What happens when I select the “Ship to Door” option? 
You can have your rack sent directly to your home or office. If this is the case, “Ship to Home” will show up as a delivery option at the time of check-out. You will be responsible for paying the shipping for this purchase. 

 

PAYMENT OPTIONS 

How do I know that my online order is secure? 
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). Hollywood Racks and the dealers in our network never store any credit card information.

Can I pay for my order in-store instead of paying for it online?
No. Online orders are handled separately from in-store purchases. In order to secure your order and reserve your item, online orders can only be purchased and paid for online.

Can I pay with my debit card?
Yes, but we currently only accept Visa Debit Cards. Purchases can also be made with Visa, MasterCard, American Express, or Discover Credit Cards.


When is the full amount of my online purchases charged to my credit card? 
Your credit card will be charged upon online order placement.

How do I know my order was received?
You will receive a confirmation email letting you know that your order was received.

Is there a limit to the number of products I can purchase online?
No, there is no maximum or minimum quantity of items purchased, or purchase amount required.

 

RETURNS & EXCHANGES

The item I ordered might be defective – what do I do?
Our online merchandise is reviewed on a case-by-case basis. If you believe you have received a defective item, please send a picture of the issue with a description and your original order # to info@hollywoodracks.com


Once received, we will contact you to confirm if the item is covered under the Hollywood Racks warranty. Returns will receive a refund of the total amount of the purchase. Exchanges will be honored. If you have any questions, please contact us at info@hollywoodracks.com or 800-747-4085. If you are asked to return the item, you will be sent a return shipping label via email and please follow the following steps:

  • On your original invoice, circle the item(s) that you're returning and state the reason(s) for your return.
  • Pack your return securely in the original package if possible, and include your completed invoice.
  • Affix the Return Shipping label you received to the package. Make sure no other tracking labels are shown.
  • Take the package to your nearest UPS drop off location.
  • Within 30 days of receipt of the returned item we will refund the total amount charged at the time of purchase.

 

I selected the “In Store Pickup” or “Ship to Store” and want to exchange or return my rack. What do I do?

Because the sale was made through the store that you picked up the product from, the return must also be handled through that store. Return polices vary by dealer and may be subject to a re-stocking fee, so please contact the store directly to discuss options.


I selected the “Ship to Door” delivery option and when I received the box, it looked damaged. I’m worried the item I ordered is also damaged – what do I do?
Please inspect your package upon arrival. If a shipment arrives with obvious shipping damage, please document the damage by taking photos before inspecting the product inside. If the product is damaged, please contact us within 2 business days and send photos where applicable to info@hollywoodracks.com. Please save all boxes, packing materials, and paperwork.


If your question about online orders has not been answered above, please call 800-747-4085 or email info@hollywoodracks.com