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Swift replacement. No hassle. No missed days biking. This company stands behind their product.
Had this part fail on second use. Let Hollywood Racks know, they responded within 2 business days and immediately dispatched a new part, solving the problem. No hassles, no problems. Weird to say, but this sort of customer service seems rarer and rarer these days, but it is why I will continue to do business with Hollywood Racks.
I am very pleased with this bike rack. The loading ramp is a cinch to install, no tools needed for loading/unloading, and my bike has safe carting around town. It is easy to install and I am especially thankful for the Hollywood bike rack valet-it is a MUST for people like me, age 72, female, living alone: I can take off the bike rack with ease and move it to safe storage in my garage. Love both of these products!
