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I’ve had this same one before, but lost it in the move. Took it on countless roadtrips and never had any issues. I ordered the same one to hold my two mountain bikes. It does hold the weight pretty well for a light bike rack. Both bikes are about 35lbs.
I’m pretty loyal to HW Racks just for the reason that they make quality products and have amazing customer support. FedEx lost my package and HR sent me another. I will forever order my bike racks from them.
It is nice to know that you can get back up keys for your bike rack in case you lose them. I have plenty now to give me peace of mind. Thank you.
This works well with my husband's electric mountain bike. We love that it doesn't wiggle or bounce around due to it being tight to the hitch. It feels safe and secure. The ramp is an added bonus. We also got the battery bag and light that shows running, breaking, and turn signals. Very pleased with our purchase!
This is a really great quality rack for the money. Well built and easy to intall. The anti-vibration system in the hitch works perfectly but the rack tray still shakes due to the space in the main pivot bolt. I added two nylon washers to the bolt to remove the space and still make it easy to pivot the rack tray from vertical to horizontal. No more shaky bike and was a $2 fix to tighten the fit.
Rack was secured nicely in shipping packaging, everything received in good condition. Assembly and Installation instructions included in the package were very detailed and easy to follow. I took my time reading through the instructions and double checking each step to avoid making any mistakes that might lead to a do-over. Some time needs to be allowed for making adjustments since there will be differences in the bike wheelbase length for different makes of bikes, etc. I also used a little extra time adding the small wheel adapters. We will be hauling two Lectric Bike XP4 models.
Overall, I am very happy with the very high quality of materials and the design of the bike rack. The Customer Service was also excellent in answering my questions and cancelling a duplicate order that I accidently placed. Can't wait to haul the bikes to our favorite trails!
