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Having received a folding bike lock I discovered that none of the 4 keys would unlock the lock so I contacted Hollywood Racks and they immediately sent me a replacement. Very efficient and easy to deal with. I couldn’t be happier.
Love my Hollywood sport rider bicycle rack. Highway capacity, easy used, and great features. Had a small problem where I backed into the side of my garage and bent the frame of the rack. I was able to call Hollywood and they were a very helpful in sending replacement parts. My rack is now good as new. I highly recommend.
I have the hollywood rack for for a while now, very good quality and well built carries our e bikes with ease, recently had an issue with the support arm, the company sent me a support arm right away at no cost to me, highly recommend this company and there racks.