Hollywood Racks receives letters and emails every month from customers happy with our products and customer service. Here are a few we are pleased to share:
"We have had one of your two bike racks for several years. Yesterday while transporting two bikes, we were rear ended by another car at a slow rate of speed. The rack took the impact and only had a minor scrape on the tire holder. My bike had a small scrape on the wheel but no real damage. Wow!!! I could not believe it. Kudos to the quality construction of your product. We are glad we bought a Hollywood rack."
“I just wanted to say thank you. I recently sent some bike cradles in for warranty replacement. The turn around time was amazing and the process hassle free. I want to commend you on your customer service…it is rare in this day and age. Keep up the good work!”
“Thanks for sending the spare parts out. Love the rack! We went over 2000 miles this summer with all four bikes and never had a problem!”
“I wanted to thank you for your F4 car rack. It is GREAT! So far we have used it at least a dozen times to haul three heavy bikes from Seattle to Bend. It also fits my wife’s car who uses it to take the kid’s bikes around town. Thanks for making a great product.”
“I have a Hollywood Sport-rider that I use to hold both my downhill bike and road bike. Hands down the easiest rack I have ever used. Just wanted to let you know that I enjoy using a good quality product and am recommending it to the guys in my club.”
“I recently purchased the Road Runner hitch rack for my Dodge Caravan. The shop that sold it to me forgot to include the locks for it, and when I went back to get them they couldn’t find them. You were kind enough to replace them with no questions asked. I want to thank you for that and tell you that we love the rack!”
“Please accept my thanks for making an excellent product. We’ve been using the same Hollywood rack almost every weekend for over 20 years. With the new straps, hopefully we’ll get another 20 years of life out of it! Thanks again.”
“Thanks for walking me through the installation of the rack on my car…it was very patient of you and the rack fits great”
“I just got the new Buzz roof rack – it looks fantastic on my car and it works like a charm – thanks.”
“You guys make an awesome product. We did a Jeep trip through the Southwest and used your spare tire rack to hold our bikes. It worked perfectly, even on very rough roads. Thanks again.”
We’ve also had a number of letters over the years from people who had a Hollywood Hitch-rack on the back of their car when they were rear-ended. The rack acted as a big bumper- shock absorber. In one accident, there was a child sitting in the back seat of a mini-van when they got rear ended by a fast moving truck. The truck’s bumper was 6” higher than the van and according to police, the truck would have pushed through the back seat had the rack not stopped it. In another similar accident, there were a couple of kids sitting in the back seat of a ’91 Volvo station wagon when they got rear ended. The rack crashed through the back door and window and the kids only suffered minor bruises and cuts. Had the rack not been on the car, most likely the kids would have been very seriously injured or worse.
Please send us your comments…pro or con. There is always room for improvement!