Question 1

What hitch pin do I need to attach my rack to my vehicle's receiver hitch?

Accepted Answer

There are two types of hitch pins, Threaded or Smooth, available in standard or locking. Threaded hitch pins are the same size (1/2" x 13 Threads Per Inch) for 1-1/4" and 2" receiver racks. They are available in standard (provided with the rack) or locking (available from our website). Smooth hitch pin is 1/2" diameter for 1-1/4" receiver racks and 5/8" diameter for 2" receiver racks. All smooth hitch pins sold now are locking. Older racks using a smooth hitch pin had a hole at the end of the smooth hitch pin for a keyed padlock (also provided at that time).

Question 2

Does a 1/2" x 13 TPI threaded hitch pin work on both 1-1/4" and 2" threaded receiver racks?

Accepted Answer

Yes.

Question 3

What about hitch pins on older racks?

Accepted Answer

Older threaded hitch pin racks (before 2004) use a 1/2 x 20 Threads Per Inch hitch pin. Visual clue: Look at the 45-degree angle brace between the horizontal and vertical tubes that make up the receiver tube. If there is a small hole right in the middle of that brace, the rack is threaded 1/2 x 13. If there is no hole in the brace, the rack is threaded 1/2 x 20 Threads Per Inch.

Question 4

What's the difference between the HR200 Trail Rider and HR1000Y Sport Rider?

Accepted Answer

The difference is the direction (type) of fold. Both can be used on either a 1-1/4" or 2" receiver hitch. On an HR200 Trail Rider the wheel/tire holder support arms fold up (vertically when the rack is not being used). The HR200 cannot fold horizontally. On an HR1000Y the whole rack folds up horizontally (against the vehicle) or down horizontally to access the luggage compartment of the vehicle.

Question 5

What are the differences between the HR3000 and the HR3500 TRS (Tire Retention System) racks?

Accepted Answer

The HR3000 can be fitted to either a 1-1/4" or 2" receiver hitch whereas the HR3500 will fit into a 2" receiver only. The HR3500 comes with keyed alike locks to lock the rack to the vehicle and the bikes to the rack. The HR3000 does not come with locks (locks are available as after-market accessories). The HR3500 uses our patented No Wobble system to firmly attach the rack to the receiver hitch whereas the HR3000 uses a threaded hitch pin. The HR3000 comes with silver wheel trays whereas the HR3500 comes with black wheel trays. Both are aluminum construction.

Question 6

How is a recumbent spec Sport Rider different from a standard Sport Rider?

Accepted Answer

The wheel/tire holder support tubes are longer to support the longer wheelbase on most recumbents (up to 72"). The wheel/tire holders are set further away from the support tubes (4" additional on each side) to provide room for the wider seats/saddles on most recumbents. Because the wheel/tire holders are set further out, the padded hooks also extend an additional 4" on either side. These recumbent rack differences are applicable to both the HR1000Y-R and HR1450Y-R racks.

Question 7

What size wheels are applicable for the small wheel holder?

Accepted Answer

All bicycle wheels that are smaller than 20" outside diameter require small wheel holders to effectively reduce the functional length of the Sport and Trail Riders' wheel/tire holders.

Question 8

Isn't the HR1400Y just the same as an HR1450Y plus an HR1475Y?

Accepted Answer

The HR1400Y and the HR1450Y + HR1475Y combination are exactly the same in terms of what you get. The HR1400Y is for those who know they want a four-bike rack. The combination HR1450Y + HR1475Y option is for those who know they want a two-bike rack now but might want to add an additional two-bike capacity sometime in the future. Which should I buy? The 1400 is the less expensive option since there is only one box (with packing material) instead of two. However, if you only need 2-bike capacity, the HR1450Y is the way to go.

Question 9

What's the difference between an "X" and a "Y" spec Sport Rider?

Accepted Answer

These are production run alpha codes. "X" is the older style applicable to Sport Rider and Trail Rider racks whereas "Y" is the newest and current spec. These alpha codes are used after a rack's part number, i.e. HR1400Y.

Question 10

What rack do I need to mount a trike (tricycle) on a 1-1/4" receiver hitch?

Accepted Answer

If you are mounting one recumbent trike only, you can use the HR1000Y-R as the base rack plus a Trike Adapter 1 on your Class 2 1-1/4" receiver hitch. If you want to carry a trike plus a two-wheel bike you will need a 2" receiver.

Question 11

Which padded hooks do I need for my old Sport Rider rack?

Accepted Answer

That depends on the generation of your rack. The first Hollywood Sport Rider rack hooks used a square vertical mast and quick-release levers to attach the padded hooks to the mast. These (quick release) padded hooks are no longer available. The second generation used the same square vertical mast as the first generation but used friction knobs to secure the padded hooks to the vertical mast. These (friction) padded hooks are no longer available. It is possible to buy a round vertical tube (mast) and 2 Precision Slide hooks to convert your rack to present spec. The third generation used a square vertical mast with corner indentations and ratcheting padded hooks. These are no longer available. The fourth (current) generation uses a round vertical mast and Precision Slide padded hooks. These are still available in standard spec or recumbent spec.

Question 12

Can I mount an E-Bike rack if I have a 1-1/4" receiver hitch?

Accepted Answer

Yes, we have a special receiver tube for mounting our rack for E-Bikes on a 1-1/4" receiver hitch. This makes the rack designation HR1460Y-E. The 1-1/4" receiver tube is reinforced such that the No Wobble System cannot be used. Therefore, the HR1460Y-E uses a threaded hitch pin and a Locking Threaded Hitch Pin with keyed alike locking cable. The 1-1/4" receiver hitch must be Class 2. You may email us a photo of your vehicle's receiver hitch if you're not sure what Class it is: info@hollywoodracks.com.

Question 13

Do you have a rack for Fat Tire E-Bikes?

Accepted Answer

Yes, the HR1455Y-E is for FAT tire E-bikes while the HR1450Y-E is for standard (up to 3") tire equipped E-Bikes. If you have one FAT and one standard tire bike, the rack is HR1450Y-E-F1 and comes with FAT wheel/tire holders on one side and standard wheel/tire holders on the other side.

Question 14

What does a receiver hitch "Class" mean?

Accepted Answer

The Class essentially tells you how strong the receiver hitch is, i.e. how much weight will it safely carry. Class 1 will support 200 lbs, Class 2 will support 300 lbs, and Class 3 will support 600 lbs (bikes plus rack weight). We recommend Class 2 minimum for 1-1/4" receiver hitches and Class 3 minimum for 2" receiver hitches.

Question 15

How do I use the Hollywood Racks "No Wobble" system?

Accepted Answer

Before you install the rack in your vehicle's receiver hitch, take a look at the hitch pin hole in the rack's receiver tube. You will see a black or silver loop at the very front end of the No Wobble bolt. It is essential that, when you have the rack installed on the receiver, you place the hitch pin through that loop. If your No Wobble system is not working, most likely you have missed the loop. When the hitch pin is properly installed (through the loop) you may tighten the No Wobble system by turning the lever on the back of the receiver tube in a clockwise direction to snug it up. Try to finish tightening the lever such that the lever does not end up facing down. No Wobble levers that end up facing down are vulnerable when driving up or down steep driveways. Check out this video to learn more: https://hollywoodracks.com/pages/no-wobble-hitch-system.

Question 16

Do you have a rack with a ramp to load heavy bikes and E-Bikes?

Accepted Answer

No, not at this time. We are working on a potential rack model that will have a ramp, but at this time we do not.

Question 17

What types of wheel holders do you have to fit Sport Rider racks?

Accepted Answer

We have four different types for different bicycle tire sizes and types. All fit on our 1-1/4" x 1-1/4" wheel holder support tubes. All are available in both right and left side configurations, or available in pairs. Standard wheel holders as used on the Trail Rider and Sport Rider racks fit up to 3" wide tires. Recumbent spec wheel/tire holders are set out 4" further from the wheel holder support tubes for clearance on recumbent seats/saddles which are much wider than standard bike saddles. Recumbent wheel holders fit tires up to 3" wide. FAT tire wheel/tire holders are for FAT bikes and hold tires up to 5" in width. They are also now reinforced to be strong enough for Electric FAT bikes. Standard size wheel/tire holders are reinforced for Electric Bikes with 3" or less tire width. See https://hollywoodracks.com/collections/replacement-wheel-holders.

Question 18

Can I add the Cargo Carrier HR1485 or the HR1475Y add-on if I have 2 Electric bikes on your HR1450Y-E already?

Accepted Answer

Yes, but only if the total bikes plus racks, plus cargo is under 200 lbs and E-Bikes are mounted closest to the vehicle.

Question 19

Why is the F1B more expensive than the Express 3?

Accepted Answer

The Express has cradles for the bikes, hubs for adjustment, and six straps instead of four to hold the rack to the vehicle, so how can the simpler looking F1B cost more? It comes down to manufacturing cost, which is less for the Express than it is for the F1B. The reason is the lower brace that's welded onto the frame of the F1B. That welding cost offsets all the additional features of the Express (where no welding is required in manufacturing).

Question 20

Do you have any trunk/hatch strap-on type racks for E-Bikes, or do I have to get a receiver hitch to carry my electric bicycle?

Accepted Answer

No, none of our trunk/hatch type racks are approved for use with an electric bike. We do have some receiver hitch racks approved for use with electric bikes.

Question 21

Hollywood Racks' weight limit per bike is 35 lb on trunk racks. Is it okay to put two 50 lb bikes on a three-bike rack?

Accepted Answer

No, the weight limits are strictly assigned on a per-bike basis. The F4, for example, can carry four 35 lb bikes distributed evenly over its support arms but cannot safely carry one 80 lb bike.

Question 22

What are the assembled dimensions of the PS6 Bike Valet?

Accepted Answer

35" long x 28" wide x 26" high.

Question 23

What is wheelbase and how do I measure it?

Accepted Answer

Wheelbase is the distance between the center of the front hub to the center of the rear hub, or from where the front tire touches the ground to where the rear tire touches the ground.

Question 24

How do I attach the Tow 'N Go to my trailer?

Accepted Answer

The Tow 'N Go doesn't mount to the trailer, it mounts to the draw bar (stinger). The inside measurement of the Tow 'N Go square attachment is 2" x 2" so it slides over the draw bar (uses 3" of draw bar space) and attaches in place with four allen lock bolts.

Question 25

Can I use the HR1485 Cargo Carrier with any Hollywood receiver rack?

Accepted Answer

The HR1485 Cargo Carrier can be attached to the HR1450Y, HR1450Y-R, HR1455Y-E and HR1450Y-E. When used with any of the bike racks, total load (bikes, cargo, plus rack) should not exceed 200 lbs. Can it be used by itself? Yes, the HR1485 comes with an adapter so it can be used directly on a 2" receiver hitch, however, it does not fold when used by itself.

Question 26

Is the Fit Guide for receiver racks as well as trunk racks?

Accepted Answer

The Fit Guide is for trunk (strap-on) racks, not receiver hitch racks. If no trunk rack is applicable for a given car/truck/SUV then a receiver rack will be recommended as the only alternative.

Question 27

Why do you say Hollywood Racks are not to be used on trailers or trailered vehicles?

Accepted Answer

Any trailer or trailered vehicle (including 5th wheel type) has a slight side-to-side motion that's very low frequency (1 to 1-1/2 times per second) that fatigues the steel from which the racks are manufactured. The fatigue first happens at a molecular level, but eventually (several thousands of cycles later) a visible crack will appear. Once the crack has formed, it will enlarge, finally to the point where the rack drops off the vehicle and the rack (and bikes) impact the roadway. This is also a dangerous situation for whoever may be following the trailer on the highway. We have seen 100+ incidents where consumers have not taken this advice and suffered disastrous results. We've even had phone calls from consumers who said they read that advice (do not use on a trailer) and ignored it, only to discover a tragic end result. So, don't do it. If you insist on doing it regardless of the above, please use some other company's rack.

Question 28

How can I fit the Hollywood SR1 Spare Tire Rack on an over-sized tire?

Accepted Answer

We have a special Extra Large Spare Tire Kit. Please phone us at 1-800-747-4085 to order. It's $10.00 with free shipping within the continental U.S. The Extra Large Spare Tire kit contains two longer bolts for the rear brace, a longer semi-circumferential strap, and two rubber bumpers to keep the rack from hitting on the rim of your wheel.

Question 29

What do I do with all the extra strap length after I install a trunk rack?

Accepted Answer

We have handy micro-straps called Strap-Wraps which are little Velcro straps perfect for securing all that extra strap length. You roll them up from the end of the strap, rolling toward the rack. You may order them from our website (Part No. STWRAP): https://hollywoodracks.com/products/strap-wraps.

Question 30

Are Hollywood Boomer parts interchangeable with Bauer's similar looking rack?

Accepted Answer

No. The Bauer Rack and the (discontinued) Hollywood Boomer rack look similar but none of the parts are interchangeable.

Question 31

Can I update my old SR1 rack with the new support arms with cradles?

Accepted Answer

Yes, but you will have to buy new support arms as well. Please see SR1 Replacement Parts on our website.

Question 32

What is the lower support bar for on the Road Runners?

Accepted Answer

The lower support bar is used, along with 86" straps supplied with the rack, to reduce the sway of the bikes under acceleration or braking of the vehicle. The straps go through the frame and wheels of each bike, through the eyelets on the top of the support bar, then through the buckle sewn onto the end of the 86" straps.

Question 33

How can I easily remove old cradles and replace them with new cradles?

Accepted Answer

The cradles are friction-fit on the support arms, so to remove them you should bleed some warm soapy water under them. Pour some warm soapy water on the cradles and support arms, then wiggle the cradles as much as possible so the soapy water will bleed between the cradle and the support arm. Once some soapy water gets in there, the cradles will be easy to wiggle off the support arms. Use the same method when installing the new cradles. Do not use any petroleum-based lubricants on the cradles (or they will slide around forever).

Question 34

Do you have nuts only for the 970 and 915 9mm skewers?

Accepted Answer

Yes, the nuts are available and sell for $5.00 each plus shipping (and tax if we're shipping to an address in California).

Question 35

What is the Safety Strap for?

Accepted Answer

The Safety Strap is sewn onto Hollywood Racks on the upper rack frame tubes, is 86" long, and incorporates a plastic buckle. How do I use it? Thread the long end of the Safety Strap through the wheels and frames of all the bicycles on the rack, then thread it through the plastic buckle (through the center slot first, then out the outer slot) and snug up the strap in the buckle.

Question 36

Which of your racks will fit my car?

Accepted Answer

Please click on the Fit Guide tab on our website. You can enter the make, model and year of your vehicle and our Fit Guide will advise which of our racks will fit your vehicle: https://hollywoodracks.com/pages/trunk-rack-fit-guide.

Question 37

Where are your racks manufactured?

Accepted Answer

We have two factories, one in Taiwan and one in China. If you would like to know where your rack was manufactured, please advise the serial number and we can tell you. Before 2004, all Hollywood Racks were made in the United States.

Question 38

What local bike shop has the Hollywood Rack I'm looking for?

Accepted Answer

Please click on the Dealer Search tab on our website. When you do, fill in your zip code in the space provided. The dealers listed have a history of carrying Hollywood Racks, however, they may or may not have in stock the specific rack you are seeking. Most will be happy to order the rack you need if they don't have it in stock when you call: https://hollywoodracks.com/pages/dealer-locator.

Question 39

I lost my instruction sheet for my Hollywood Rack. How can I get another one?

Accepted Answer

We have instruction sheets for all of our current racks and most of the discontinued racks available from our website. You can read the instruction sheet from our website or you may print it. For current racks, simply click on the model rack you have. Then on the right side of the page, click on Installation, then click on Installation Instructions. For discontinued racks follow this link: https://hollywoodracks.com/pages/installation-instructions.

Question 40

I need keys, how do I order them?

Accepted Answer

If your rack came with keys, please keep in mind that the Locking Hitch Pin and Cable are keyed alike, so your rack would have come with 4 of the exact same key. How can I get replacement keys if I lost mine? We have replacement keys for about 85% of all the key numbers issued. Please phone or email us with your key number and we will check to see if we have those keys and advise. Keys are $5.00 per pair plus shipping. What if I don't know my key number? If you don't know your key number, we do have key blanks that you can take to your local locksmith to have keys made to fit your locks. Blanks are $5.00 per pair plus shipping. Can I get a new hitch pin that matches my old keys? No, sorry, we don't have that capability. Our locks come to us in large cartons, unmarked regarding what lock numbers are inside. It would take a lot of time to look through all the locks seeking a certain number, and still, we may not find it. Call us at 1-800-747-4085 or email us at info@hollywoodracks.com Monday - Friday 8am - 3pm PST.

Question 41

How do I know how old my rack is?

Accepted Answer

Please email a few photos of your rack to info@hollywoodracks.com and we can approximate your rack's age based on the photo images.

Question 42

Do you carry parts for old and discontinued Hollywood Racks?

Accepted Answer

We carry some parts for discontinued racks but not all. Please contact us by phone or email with your rack parts needs and we will try to find what you need. Call us at 1-800-747-4085 or email us at info@hollywoodracks.com Monday - Friday 8am - 3pm PST.

Question 43

My old Hollywood Rack is starting to rust. How should I treat this?

Accepted Answer

Hollywood Racks are mostly made of steel, so for rust on old racks, first sand off the surface rust completely then spray with flat black Rust-Oleum paint.

Question 44

Does Hollywood have any racks for tandems?

Accepted Answer

No, sorry, no racks for tandems. If your tandem is relatively short wheelbase (72" or less) then it may be mounted on our Sport Rider Recumbent Spec racks (HR1000Y-R or HR1450Y-R). You should also be aware that a tandem may extend out beyond the legal limit (measured as inches beyond your side-view mirrors). State laws vary, so please check with your state DMV. That makes the final answer: maybe, but probably not.

Question 45

How do I know if I need a Bike Adapter (BA-Pro) and how do I use it?

Accepted Answer

There are two possible applications for the BA-Pro (top tube adapter) with different types of Hollywood Racks: (1) If you have a rack where the bikes hang from support arms (trunk rack, Road Runner or Traveler hitch rack) and your bike is a traditional Ladies or Step-Through frame design. (2) If you have a rack where the bikes sit into wheel/tire holders and your bike is a traditional Ladies or Step-Through frame design. To use the BA-Pro, attach one end to the vertical part of the bicycle stem and the other end to the seat-post. When you mount the bike on a support arm or cradle, the BA-Pro will rise to just under the handlebars and just under the saddle. To use the BA-Pro on a platform type rack (Sport Rider), attach one end to the vertical part of the bicycle stem and the other end to the seat-post. The padded hook will be pushing down on the BA-Pro, so it will fall (be pressed) to the lowest point on the stem and seat-post.

Question 46

How do I find the serial number on my Hollywood Rack?

Accepted Answer

The serial number will be on a small silver sticker (1-1/2" x 3/4") on the main frame of the rack. The serial number will be in black block letters/numbers on this sticker. Most often, the serial number sticker is on the main frame of the rack in question but the exact location varies by rack model.

Question 47

What are the differences between your racks?

Accepted Answer

There are basically four types of racks: trunk racks (attach with straps), receiver hitch racks (attach to a receiver hitch), spare tire racks (attach to externally mounted spare tires), and Parking Racks. Please see the Rack Comparison: https://cdn.shopify.com/s/files/1/0690/4863/files/Rack_Comparison.pdf.

Question 48

Can I use a Hollywood Rack to carry a wheelchair?

Accepted Answer

Maybe. We have had consumers tell us that they have used our trunk racks to carry wheelchairs (non-motorized type) but our racks were not designed to carry wheelchairs, so if you do so, it is at your own risk.

Question 49

Where do I register my new rack?

Accepted Answer

Please follow this link: https://hollywoodracks.com/pages/register-your-rack.

Question 50

How much is shipping?

Accepted Answer

Most small, light parts are shipped out using USPS Priority Mail at $7.20 per shipment. Very small parts can be shipped USPS First Class Mail at $2.77. UPS shipping rates vary based on package weight, dimensions, and destination. For full shipping details, see https://hollywoodracks.com/pages/shipping-policy.

Question 51

When will my order ship?

Accepted Answer

We ship orders Monday - Friday. Postal shipping orders that arrive by 9:00 AM (Pacific Time) should ship the same day. UPS orders that arrive by noon should ship the same day. Orders arriving later will ship the following business day. For more information: https://hollywoodracks.com/pages/shipping-policy.

Question 52

What credit cards do you accept?

Accepted Answer

We accept all major credit cards: Visa, MasterCard, American Express, and Discover.

Question 53

What is your Return Policy?

Accepted Answer

Please see our shipping and return policy here: https://hollywoodracks.com/pages/shipping-policy.

Question 54

Will you match prices for Hollywood Racks I have found on the Internet?

Accepted Answer

No. We sell our racks at the MSRP (Manufacturer's Suggested Retail Price) only. You will also have to pay shipping and tax if we're shipping to an address in California.

Question 55

I have a vehicle with a 1-1/4" Class 2 receiver hitch but I want to buy one of your racks that only comes in the 2" receiver size. Can I use an adapter to increase my effective receiver size to 2"?

Accepted Answer

Short answer: No. Long answer: The reason a 2" receiver hitch is recommended is because it is stronger than a 1-1/4". If you put an adapter on a 1-1/4", the extra length actually makes the 1-1/4" receiver hitch weaker, i.e. less able to support the weight (and additional leverage) of a 2" spec rack. So, don't do it.

Specifications

CrossTrack 2 Bike Hitch Rack

Add your Accessories before you proceed to checkout.

Sleek Design Meets Functionality.
Meet The CrossTrack Bike Rack.

All the Features You're Looking for On a Bike Rack, And More.

Your Frame, Untouched.

A Bike Rack for (Almost) All Your Bikes.

Tilts Down for Easy Trunk Access

Carries Up to 66 lbs — Including E-Bikes

Expandable — Add a Third Bike When You Need It

Latest Reviews of the CrossTrack

The All New No Frame Contact Bike Rack

No-Wobble Hitch System

Tilts Down For Easy Trunk Access

Ride Hard. Drive Easy.

CrossTrack 2 FAQ's

Level Up Your Bike Rack Game.

Easy Loading

Lightbar Compatible

Swing Away Compatible

The E-Bike Kit

Specifications

LEVEL UP WITH ACCESSORIES

We guarantee everything we make.

Designed & Engineered In California

Family Owned & Operated Since 1973

Lifetime Warranty, For Real.

Simple. Strong.Secure.Always.

Building Bike Racks since 1973.

Simple. Strong. Secure.

Bike Racks

Company

Quick links

Let customers speak for us

Specifications

CrossTrack 2 Bike Hitch Rack

Add your Accessories before you proceed to checkout.

Sleek Design Meets Functionality. Meet The CrossTrack Bike Rack.

All the Features You're Looking for On a Bike Rack, And More.

Your Frame, Untouched.

A Bike Rack for (Almost) All Your Bikes.

Tilts Down for Easy Trunk Access

Carries Up to 66 lbs — Including E-Bikes

Expandable — Add a Third Bike When You Need It

Latest Reviews of the CrossTrack

The All New No Frame Contact Bike Rack

No-Wobble Hitch System

Tilts Down For Easy Trunk Access

Ride Hard. Drive Easy.

CrossTrack 2 FAQ's

Level Up Your Bike Rack Game.

Easy Loading

Lightbar Compatible

Swing Away Compatible

The E-Bike Kit

Specifications

LEVEL UP WITH ACCESSORIES

We guarantee everything we make.

Designed & Engineered In California

Family Owned & Operated Since 1973

Lifetime Warranty, For Real.

Simple. Strong.Secure.Always.

Building Bike Racks since 1973.

Simple. Strong. Secure.

Let customers speak for us

Sleek Design Meets Functionality.
Meet The CrossTrack Bike Rack.