WHEEL HOLDER ADJUSTMENT KNOB & BOLT

One of the adjustment knobs on the original rack purchased was broken and Hollywood Racks shipped a replacement - no questions asked. Their racks are excellent quality and customer support is super! Two of our biking friends have bought their racks based on seeing the design and quality of ours.

Your service was well executed. After I received my order I realized I ordered the wrong part. I should have ordered the short hook rather than the long one but your team sent what I selected.

I ordered some spare parts that could possibly could wear or get lost or even stolen by a thief on the trail head , parts were ship fast and packaged well

My bike rack is from 2007. I was surprised to see that I could still replacement parts online and I received them within just a few days. Very happy with customer service.

Timely delivery