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All phases on purchasing the e-bike rack and extender were top notch. Staff on the phone were very helpful. Shipped in a matter of days. Very easy to install.
Assembly went well and did not take long. Using the assembly video and the assembly guide made it a breeze. The rack arrived an a very heavy box, so I was concerned that I would have a hart time putting on or removing it from the car. But once it was assembled, it is so well balanced that I can easily mount it by myself (I am 75 years old). Easy to put our ebikes on (especially with the ramp) and the rack folds up fairly close to the car when it is not carrying bikes. The pivot point makes it much easier to tilt the bikes down when access to the trunk is needed. We are loving this rack! Very well made. Iām glad we decided on this one!
When we first rented our Aventon Pace4 E bikes - the owner Chris gave us his rack to use for our trip - I was so impressed with the racks quality - that I bought the same rack when we purchased our E bike
I lost the lock for my hitch pin by carelessly putting it on without making sure it was locked. They had a matching replacement ready with the same key number so it matches the rest of the locks on my rack. Super convenient!
