Rack was secured nicely in shipping packaging, everything received in good condition. Assembly and Installation instructions included in the package were very detailed and easy to follow. I took my time reading through the instructions and double checking each step to avoid making any mistakes that might lead to a do-over. Some time needs to be allowed for making adjustments since there will be differences in the bike wheelbase length for different makes of bikes, etc. I also used a little extra time adding the small wheel adapters. We will be hauling two Lectric Bike XP4 models.
Overall, I am very happy with the very high quality of materials and the design of the bike rack. The Customer Service was also excellent in answering my questions and cancelling a duplicate order that I accidently placed. Can't wait to haul the bikes to our favorite trails!